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Please find below an overview of our most frequently asked questions regarding our Returns & Exchanges & Refunds policy. If your question not in the list below, Feel free to contact us at contact@Scokie.com.
How do I place a return or exchange request?
We're sorry you didn't love your Scokie product. Please reach out to contact@Scokie.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
I can’t find my return slip.
Don’t worry Scokie packages don’t include return slips. Just reach out to contact@Scokie.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day time-frame, please reach out to contact@Scokie.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a refund?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@Scokie.com and we’ll be sure to get you the product you ordered!
What’s your return process if i’m not happy with the product?
Within 30 days after receiving your package. Here are your packing instructions:
If you did not receive a return label please send an email to contact@Scokie.com
If your order has not been purchased via www.scokie.com, the return policy applied to the shop where you did purchase the product from.
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